Shipping policy

Shipping Policy

Last updated: April 3, 2026

Thank you for shopping with us. This Shipping Policy explains how and when your order will ship, what to expect during delivery, and important details regarding pallet and bulk shipments.

Order Processing Time

  • Orders are processed within 1–3 business days.

  • Orders placed on weekends or holidays will begin processing the next business day.

  • Processing times may be longer during high-volume periods, sales, or inventory delays.

 Standard Shipping

We offer standard shipping within the United States.
Once your order ships, you will receive a confirmation email with tracking information.

Estimated delivery time:

  • Standard: 3–7 business days

  • Expedited options may be available at checkout

Shipping times are estimates and not guaranteed.

 Multiple Items in One Order

If your order contains multiple items, they may ship separately depending on:

  • Product location

  • Inventory availability

  • Warehouse processing times

You will receive tracking for each shipment when applicable.

 Shipping Rates

Shipping rates are calculated at checkout and depend on:

  • Package weight

  • Delivery location

  • Selected shipping method

Large or heavy items may incur additional shipping fees.

 Pallet & Freight Shipping (Wholesale & Bulk Orders)

We offer freight and pallet shipping for wholesale customers and bulk orders over 25 pieces.

Freight Shipping Requirements

  • A commercial address with a loading dock or forklift is recommended.

  • Residential deliveries may require liftgate service, which may add extra fees.

  • Freight carriers will typically contact you to schedule a delivery appointment.

Freight Shipping Costs

Freight shipping charges depend on:

  • Pallet weight and dimensions

  • Delivery location

  • Any required accessorial services (liftgate, residential delivery, inside delivery)

Quotes may be provided before or after order placement based on the product type.

Freight Delivery Responsibility

By placing a pallet order, you acknowledge:

  • Missed freight appointments may incur redelivery fees.

  • Refusing a freight shipment may result in additional charges.

  • Pallet and bulk orders are final sale and cannot be returned.

International Shipping

At this time, we primarily ship within the USA.
International shipping may be added in the future.

 Delays & Carrier Issues

While we strive for fast and reliable shipping, delays may occur due to:

  • Weather conditions

  • Carrier transportation issues

  • Peak holiday seasons

  • Incorrect or incomplete address information

We are not responsible for delays caused by carriers or circumstances outside our control.

 Incorrect Addresses

Please verify your shipping address at checkout.
If an address is incorrect or incomplete:

  • Delivery may be delayed

  • Additional fees may apply

  • We are not responsible for lost packages due to incorrect information provided by the customer

 Lost or Stolen Packages

Once a package is marked Delivered by the carrier, it is considered delivered.

If your package is lost or stolen:

  • Contact the carrier first to investigate

  • Then contact our support for further assistance

We will do our best to help, but we cannot refund orders confirmed as delivered.

 Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow up to 24 hours for tracking to update after receiving your shipping confirmation.

 Need Help?

For questions regarding shipping, freight delivery, or order status, please contact us at:

Support@casihomegoods.com