Terms of service

Welcome to our store. By accessing or using this website, you agree to the following Terms of Service (“Terms”). Please read them carefully.

1. Overview

This website is operated by Casi Home. Throughout the site, the terms “we,” “us,” and “our” refer to the store.
By visiting our site, purchasing something, or interacting with our services, you agree to be bound by these Terms, including any additional policies referenced or linked within this page.

If you do not agree to these Terms, you may not access the website or use our services.

2. Online Store Terms

By agreeing to these Terms, you represent that:

  • You are at least 18 years of age, or you have consent from a legal guardian.

  • You will not use our products or site for any unlawful or unauthorized purpose.

  • You will not transmit viruses, malware, or harmful code through the website.

Violation of any Terms will result in immediate termination of your access.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
Content you submit (such as reviews or comments) may be edited or removed if it violates our policies.

You agree not to reproduce, copy, sell, exploit, or misuse any part of our service without written permission.

4. Product Accuracy & Availability

We strive to display accurate product information, including colors, sizing, and descriptions. However:

  • Colors may vary due to screen differences.

  • Product availability is not guaranteed.

  • We may modify, discontinue, or limit products without notice.

Prices may change at any time.

5. Wholesale, Pallets & Bulk Purchases

Certain products such as pallets, wholesale lots, and bundles larger than 25 pieces are sold as-is, with no guarantees on assortment, condition, style variety, or resale value.

By purchasing these items, you agree that:

  • You understand the mixed nature and unpredictability of liquidation products.

  • These products are final sale and not eligible for returns or refunds.

  • You assume responsibility for any defects, duplicates, damages, or unsellable items included.

We make no claims regarding profitability or resale performance.

6. Returns & Refunds

Our standard return policy applies to most items, excluding pallets and bulk bundles of 25 pieces or over

Eligible returns:

  • Must be requested within 30 days of delivery.

  • Must be unused and in original condition.

Non-returnable items include:

  • Pallets

  • Bundles of 25 pieces or over

  • Wholesale lots

  • Custom orders

Full details are available in our Return Policy.

7. Billing & Account Information

We reserve the right to refuse any order.
We may limit or cancel quantities purchased per person, household, or account.

You agree to:

  • Provide accurate, updated billing and shipping information.

  • Pay all charges made to your account.

If an order is canceled or changed, we may attempt to notify you via the email or phone number you provided.

8. Shipping & Delivery

Shipping times are estimates and not guaranteed.
Delays caused by carriers, weather, inventory issues, or other factors are not our responsibility.

Pallet and freight shipments require:

  • Accurate delivery information

  • Accessibility (dock/forklift when applicable)

  • Coordination with the carrier

Freight refusals may result in additional fees.

9. Third-Party Services

Certain services may be provided by third-party partners (payment processors, shipping carriers, apps, etc.).
We are not responsible for the actions, performance, or policies of third-party partners.

10. Personal Information

Your submission of personal information is governed by our Privacy Policy.
You agree to its terms by using our store.

11. Errors, Inaccuracies & Omissions

Occasionally there may be information on our site that contains typographical errors or inaccuracies.
We reserve the right to correct errors, update information, or cancel orders without prior notice.

12. Prohibited Uses

You may not use the site:

  • For unlawful activity

  • To harass, harm, or discriminate

  • To spread malware or malicious code

  • To scrape, copy, or data-mine

  • To violate intellectual property rights

  • To interfere with security or functionality

Violation may result in service termination.

13. Disclaimer of Warranties

We do not guarantee that:

  • The service will be uninterrupted, timely, secure, or error-free

  • Results from using our products will meet your expectations

  • All items (especially pallet and bulk lots) are free from defects

Products are sold as-is unless otherwise stated.

14. Limitation of Liability

To the maximum extent permitted by law, our store, employees, partners, and affiliates shall not be liable for:

  • Any damages arising from product use

  • Losses related to wholesale or pallet reselling

  • Shipping delays

  • Website downtime

  • Errors in product descriptions

In no case shall our liability exceed the amount paid for the product purchased.

15. Indemnification

You agree to indemnify, defend, and hold harmless Casi homegoods from any claims or demands resulting from your breach of these Terms.

16. Changes to the Terms

We may update or modify these Terms at any time.
Changes take effect immediately upon posting on this page.

17. Contact Information

Questions about these Terms?
Email us at: Support@casihomegoods.com